Gaining User Satisfaction of KAI-Access: E‐Service Quality Dimensions as Antecedent Through E‐Trust | Dewi | APMBA (Asia Pacific Management and Business Application)

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Andrieta Shintia Dewi
Management Doctoral Program, Universitas Pendidikan Indonesia Management Program, Telkom Economy and Business School
Indonesia

Astri Wulandari
Marketing Management Diploma Program, Telkom Applied Science School
Indonesia

Agus Rahayu
Management Doctoral Program, Universitas Pendidikan Indonesia
Indonesia

Heny Hendrayati
Management Doctoral Program, Universitas Pendidikan Indonesia
Indonesia

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APMBA (Asia Pacific Management and Business Application)

P-ISSN 2252-8997 | E-ISSN 2615-2010

Jurnal Universitas Brawijaya - © 2019

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Creative Commons License

This work is licensed under a
Creative Commons Attribution-NonCommercial 4.0 International License