Vol 10, No 1 (2021)

	When Satisfaction Is Not Enough to Build a Word of Mouth and Repurchase Intention I Gusti Agung Eka Teja Kusuma, Ni Nengah Wida Yasmari, Anak Agung Putu Agung, Nengah Landra	PDF pp. 1-20
	Guest Satisfaction on Star Hotel Preparedness In New Normal Era of Covid-19 Ersy Ervina, Riza Taufiq, Anwari Masatip	PDF pp. 21-38
	The Role of Leadership and Decision-Making under Crisis: A bibliometric analysis and scientific evolution from 1962 to 2020 Harry Patria	PDF pp. 39-54
	Determinants of Intention of Using Mortgage in Financing Home Ownership in Surabaya Njo Anastasia, Lidya Priskila Thiosalim, Mariana Ing Malelak	PDF pp. 55-68
	Analysıs Of External Factors Affectıng Non Performıng Fınance (Npf) Sharıa Banks In Indonesıa (Perıod 2009 Q1-2018 Q4) Yahya Muqorrobin, Asmak Ab Rahman, Shinta Maharani	PDF pp. 69-84
	Success Of Small-Medıum Mıcro Industrıal Busıness Management Based On Busıness Envıronment, Busıness Management, Creatıvıty And Innovatıon In West Java Provınce Indonesıa Dwi Gemina, Sri Harini, Endang Silaningsih	PDF pp. 85-104
	Does Liability of Newness Matter for Digital Startup on Early Stage of Organizational Life Cycle? Agus Harijanto, Syamsul Maarif, Herien Puspitawati, Joko Affandi	PDF pp. 105-124