The Effect of Satısfactıon Medıatıon on the Motıvatıon Relatıonshıp Cıtızenshıp Behavıor Work and Organızatıonal

Nengah Landra, I Gede Putu Eka Budiyasa, Sapta Rini Widyawati

Abstract


The purpose of this study was to examine the mediating effect of job satisfaction on the relationship between work motivation and organizational citizenship behavior (OCB). Using as many as 106 employees working in several occupations in one of the largest city in Indonesia as respondents and using a path analysis model, the results showed that work motivation had a positive and significant relationship with job satisfaction and OCB, and also found a positive and significant relationship between job satisfaction and OCB. In general, job satisfaction has been shown to mediate the relationship, but the specifics differ, which is caused by the different characteristics among employees. The mediating effect was evident in male employees, older employees and employees with high tenure while female employees, younger employees (< 5 years), the mediating effect was not proven. As for the characteristics of education, it cannot be concluded with certainty, because the explanatory variance is very low.


Keywords


work motivation; job satisfaction; organizational citizenship behavior; path analysis

Full Text:

PDF

References


Barbuto, JE, and Story, J, SP. (2011). Work Motivation and Organizational Citizenship Behaviors: A Field Study. Journal of Leadership Studies 5(1), 23-24, 2011.

Bourdage, JS, Lee, K., Lee, JH., Shin, KH. (2012). Motives for Organizational Citizenship Behavior: Personality Correlates and Coworker Ratings of OCB. Human Performance 25(3), 179-200, 2012.

Fatimah, O., Amiraa, AM., and Halim, FW. (2011). The Relationship between Organizational Justice, Organizational Citizenship Behavior and Job Satisfaction. Pertanika J. Soc. science. & Hum 19 (5), 115-121, 2011.

Finkelsten, MA (2011). Intrinsic and Extrinsic Motivation and Organizational Citizenship Behavior: A Functional Approach to Organizational Citizenship Behavior. Journal of Psychological Issues in Organizational Culture 2 (1), 19-34.

Foote, DA, and Tang, T. LP. (2008). Job Satisfaction and Organizational Citizenship Behavior (OCB). Management Decisions.

Lavanya, T., and Kalliath, NAM (2015). Work Motivation and Leadership Styles in Relation to Organizational Citizenship Behavior. Annamalai International Journal of Business Studies & Research.

Li, N., Liang, J., and Crant, JM (2010). The Role of Proactive Personality in Job Satisfaction and Organizational Citizenship Behavior: A Relational Perspective. Journal of Applied Psychology 95 (2).

Moorman, RH (1993). The Influence of Cognitive and Affective based Job Satisfaction Measures on the Relationship between Satisfaction and Organizational Citizenship Behavior. Human Relations 46(6), 759-776.

Nadiri, H., and Tanova, C. (2010). An Investigation of the Role of Justice in Turnover Intentions, Job satisfaction, and Organizational Citizenship Behavior in Hospitality Industry. International Journal of Hospitality Management 29 (1), 33-41.

Organs, DW (1988). Organizational Citizenship Behavior: The Good Soldier Sydrome. Lexington, MA: Lexington Books.

Organ, D., and Lingl, A. (1995). Personality, Satisfaction, and Organizational Citizenship Behavior. The Journal of Social Psychology 135 (3), 339-35.

Shareef, RA, and Atan, T. (2019). The Influence of Ethical Leadership on Academic Employees Organizational Citizenship Behavior and Turnover Intention: Mediating Role of Intrinsic Motivation. Management Decisions.

Shim, DC, and Faerman, S. (2017). Government Employees' Organizational Citizenship,Behavior: The Impacts of Public Service Motivation, Organizational Identification, and Subjective OCB Norms. International Public Management Journal 20(4), 531-559.

Subhadrabandhu, T. (2012). Job Satisfaction and Organizational Citizenship Behavior of Personnel at One University Hospital in Thailand. Journal of the Medical Association of Thailand 95 (6), S102-S108.

Swaminathan, S., and Jawahar, PD (2013). Job Satisfaction as a Predictor of Organizational Citizenship Behavior: An Empirical Study. Global Journal of Business research 7 (1), 71-80.

Talachi, RK, Gorji, M, B., and Boerhannoeddin, AB (2014). An Investigation of the Role of job Satisfaction in Employees' Organizational Citizenship Behavior. Collegium Anthropologicum 38 (2), 429-436.

William, LJ, and Anderson, SE (1991). Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and in-Role Behavior. Journal of Management 17(3), 601-617.

Zeinabadi, H. (2010). Job satisfaction and Organizational Commitment as Antecedents of Organizational Citizenship Behavior (OCB) of Teachers. Procedia-Social and Behavioral Sciences 5, 998-1003.




DOI: https://doi.org/10.21776/ub.apmba.2022.011.02.8

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.