The Mediating Role Of Job Satisfaction: The Impact Of Organizational Commitment On Employee Intention To Quit

Mochammad Munir Rachman, Ch. Menuk Sri Handayani, Sugijanto Sugijanto

Abstract


The purpose of this study was to investigate how of job satisfaction that mediates the intention to quit employees from the company that determined by organizational commitment. The study used the explanatory method, and the sample was based on a questionnaire distributed by 120 respondents with SEM analysis. The results of this study indicate that organizational commitment and job satisfaction have a positive and significant effect on intention to quit. The positive effect of organizational commitment shows that employees have a high desire to quit. Opportunities to leave the organization are getting stronger because company leaders are aware of their behavior. The positive effect of organizational commitment on job satisfaction has also increased. Actions taken by employees are more directed towards expectations because extrinsically job satisfaction has an important role for the work itself. It strengthens the emotions of employees to work better. Another finding, also states that organizational commitment mediated by job satisfaction also responds to the employee's desire to quit, this positively also places the work they are engaged in, and contributes practically because high job satisfaction generally results in high employee retention rates.


Keywords


Organizational commitment; job satisfaction; Intention to Quit

Full Text:

PDF

References


Al-Muallem Nedaa and Khaled Mohammed Al Surimi. (2019). Job satisfaction, work commitment and intention to leave among pharmacists: a cross-sectional study. BMJ Open. ;9:e024448.1-12.

Andriawan, F.D. dan Games, D. (2019). Pengaruh komitmen organisasi terhadap turnover intention dengan kepuasan kerja sebagai variable mediasi (Studi Terhadap Karyawan OPPO Padang). Jurnal Ekonomi dan Biisnis. 21(1).1693-8852

Anjani, D. A., Sapta, I. K. S., & Sujana, I. W. (2018). The Role of Organizational Commitment as Mediating the Relationship of Job Statification to Turnover Intention in Besakih Beach Hotel Denpasar. Scientific Research Journal. 6(2). 73-77.

Arshadi, N., & Damiri, H. (2013). The Relationship of Job Stress with Turnover Intentionand Job Performance: Moderating Role of OBSE. Procedia-Social and Behavioral Sciences. 84. 706–710.

https://doi.org/10.1016/j.sbspro.2013.06.631

Azeez, R., Ilesmani, J. F., & Adeoye, A. O. (2016). Job Statification, Turnover Intention and Organizational Commitment. Journal of Management Research, 8(2), 102 – 114

Badri, J. & A. Megaliza. (2022). The Effect of Organizational Commitment and Work Environment on Job Satisfaction of Employees of the South Coast District Inspectorate Office. Bina Bangsa Internasional Journal of Business and Management. 2(1), 1– 12. https://doi.org/10.46306/bbijbm.v2i1.36

Bangwal D. Tiwari P. (2018). Workplace environment, employee satisfaction and intent to stay.International Journal of Contemporary Hospitality Management, 31(1), 268–284.

https://doi.org/10.1108/IJCHM-04-2017-0230

Biantoro, Linda Chandra, Sihombing, Ranto P. (2012) Pengaruh Komitmen Organisasi Terhadap Turnover Intention Melalui Kepuasan Kerja Dengan Budaya Organisasi Sebagai Variabel Intervening. Jurnal Akuntansi Bisnis. 11(21). 61-94

Biason, Ricardo S. (2020). The Effect Of Job Satisfaction On Employee Retention. International Journal of Economics, Commerce and Management (IJECM). 8(3). 405-413. http://ijecm.co.uk/wp-content/uploads/2020/03/8330.pdf

Bonenberger, Marc, Moses Aikins, Patrica Akweongo, and Kaspar Wyss. (2014) The Effects Of Health Worker Motivation And Job Satisfaction On Turnover Intention In Ghana: A Cross-Sectional Study. Human Resources For Health. 12(43).1-12.

Brand, J. E. (2015). The far-reaching impact of job loss and unemployment. Annual Review of Sociology, Vol 1, No 41, 1-17

Celik, Duysal Askun and Oz, Ela Unler. (2011). Effect of emotional dissonance and perceived quality of work life on absenteeism and turnover intention among Turkish call center employees. Social behavior and science. 30. 2515–2519

https://doi.org/10.1016/j.sbspro.2011.10.491

https://pdf.sciencedirectassets.com/277811

Chang, L., Sheng-Hsiung Huang, Chen- Yi Zha. (2010). A Study on Factors Affecting Turnover Intention of Hotel Employees. Jurnal Asian Economic and Financial Review. 2(7). 866-875

Chavadi, Chandan A., Monika Sirothiya, Vishwanatha M.R. (2021). Mediating Role of Job Satisfaction on Turnover Intentions and Job Mismatch Among Millennial Employees in Bengaluru. Business Perspectives and Research. 10(1). 1-22

https://doi.org/10.1177/2278533721994712

https://journals.sagepub.com/doi/abs/10.1177/2278533721994712

Chen, I-Hui; Brown, Roger; Bowers, Barbara J.; Chang, Wen-Yin (2015). Work-to-family conflict as a mediator of the relationship between job satisfaction and turnover intention. Journal of Advanced Nursing, 71(10), 2350–2363. https://doi.org/10.1111/jan.12706

Delobelle, Peter; Jakes L. Rawlinson; Sam Ntuli; Inah Malatsi; Rika Decock; Anne Marie Depoorter (2011). Job satisfaction and turnover intent of primary healthcare nurses in rural South Africa: a questionnaire survey. , 67(2), 371–383. https://doi.org/10.1111/j.1365-2648.2010.05496.x

Enny, M.W. and Rachman, Mochammad Munir. (2019). The Influence of the Work Environment, Organizational Commitment and Organizational Citizenship Behavior on Employee Performance and Motivation as Intervening (Studies in the Matahari Department Store Tbk. Tunjungan Plaza in Surabaya, Indonesia). European Journal of Business and Management (EJBM). 11(35). 60-68.

Erdenekhuu, Sarangua, Jargakmaa Chinbayar, Urantsetseg Jargalsaikahn, Altanzul Battsengel, Enkhzul Ganbold. (2018). How Satisfaction Influences On Organizational Commitment And Turnover Intention Case Of Mongolian Private Sector Employees. International Journal of Management and Applied Science. 4(7). 70-74. https://IJMAS.org/14-484-153554494970-74.pdf

Ferial, Eddyman W., Syamsyucri and Hasmin Tamsah, Ryryn Suryaman Prana Putra, Yusriadi, Yuni Syahputri, Andi Sadapott. (2021). Effect of Competence and Compensation on Job Satisfaction through Employee Performance of the Health Service Office of West Sulawesi Province. IEOM Society International, Proceedings of the International Conference on Industrial Engineering and Operations Management. April 5 - 8. 3043-3054.

http://www.ieomsociety.org/brazil2020/papers/848.pdf

Galletta, Maura, Igor Portoghese, Mauro Giovann Carta, Ernesto D'Aloja, and Marcello Campagna. (2016). The Effect of Nurse-Doctor Collaboration on Job Satisfaction, Team Commitment, and Turnover Intention in Nurses. Research in the field of nursing and health. 1(1).1-11.

Gill A., Culpepper A., Shah C., Mathur N. (2011). The Effects of Empowerment and Job Satisfaction on Employee Intentions to Quit: A Study among Canadian Hotel and Restaurant Employees. Res Manageria, Scientia Journal. 2(5).19-26

Hair J. F. , Jr., Anderson, R. E., Tatham, R. L., & Black, W. C. (2012). Multivariate data analysis. New York, NY: Macmillan.

Handoko, T. Hani. (2012). Manajemen Personalia dan Sumber Daya Manusia. Yogyakarta: BPFE.

Hidayat, Yayan, Nina Sri Indrawati, Mutiah Rana Athifah. (2020). Organizational Commitment and Intention to Quit of HR Practitioners: A Study from Indonesia. ICoSMI 2020, p. 1-19, September 14-16, Indonesia, DOI 10.4108/eai.14-9-2020.2304501. https://eudl.eu/pdf/10.4108/eai.14-9-2020.2304501

Huang, W.-R. and Su, C.-H. (2016), "The mediating role of job satisfaction in the relationship between job training satisfaction and turnover intentions", Industrial and Commercial Training, Vol. 48 No. 1, pp. 42-52. https://doi.org/10.1108/ICT-04-2015-0029

Htun, W.T. (2022). Employees Job Satisfaction and Retention at Workplace. Journal of Positive School Psychology. 6(3). 4342-4346. http://journalppw.com

Ibrahim, M. G., H. Hilman., dan N. Kaliappen. (2016). Effect of Job Satisfaction on Turnover Intention: An Empirical Investigation on Nigerian Bank Industry. International Journal of Organizational and Business Excellence, 1(2).

Islam, Mohammad Fakhrul and Md. Jahangir Alam. (2014). Factors influencing Intention to Quit or Stay in Jobs: An Empirical Study on selected sectors in Bangladesh. Stamford Journal of Business Studies. 6(1), 142-164. https://www.academia.edu/11799240

Iqbal, Saba, Sadia Ehsan, Muhammad Rizwan. (2014). The impact of organizational commitment, job satisfaction, job stress and leadership support on turnover intention in educational institutes. International Journal of Human Resource Studies. 4(2).182-195. Doi:10.5296/ ijhrs.v4i2.5906 - http://dx.doi.org/10.5296/ ijhrs.v4i2.5906

Jan, N.A., N. A., Subramani, A. K., Gaur, M., & Mahesan, S. S. (2015). Factors impelling job satisfaction among IT professionals in Chennai. International Journal of Applied Business and Economic Research, 13(8), 6369-6381

Jiménez, P., Milfelner, B., Žižek, S. Š., & Dunkl, A. (2017). Moderating Effects between Job Insecurity and Intention to Quit in Samples of Slovene and Austrian Workers. Naše gospodarstvo/Our economy, 63(1), 27–37.

https://doi.org/10.1515/ngoe-2017-0003

Jothi, S. and Wesley, J.R. (2017). Job characteristics as determinants of career change’. I International Journal of Business Excellence. 13(3). 318–339

https://doi.org/10.1504/IJBEX.2017.087228

https://dl09.zlibcdn.com/dtoken/28d3c33c9b9f3cc3fe0cca9192eb34c6

Judeh M. (2012). Selected personality traits and intent to leave: a field study in insurance corporations. International Business Research. 5(5). 88.

Kreitner, Robert, and Kinicki, Angelo. (2014). Organizational Behavior. Printed in The United State of America: Richard D. Irwin Inc.

Kim J. (2018). The contrary effects of intrinsic and extrinsic motivations on burnout and turnover intention in the public sector. International Journal of Manpower, 39(3), 486-500.

Kim, J. and Jinsoo Hwang. (2015). The Effects of Mentoring On Role Stress, Job Attitude, and Turnover Intention in the Hotel Industry, International .Journal of Hospitality Management. 48(25). 68-82.

Kurniati, A., Simbolon, D.S. (2019). Pengaruh Stres Kerja dan Komitmen Organisasi Terhadap Turnover Intention Melalui Kepuasan Kerja Sebagai Variabel Mediasi Pada Karyawan PT. Indoil Energy. Jurnal Manajemen FE-UB. 7(1).

https://ejournal.borobudur.ac.id/index.php/manajemen/article/view/677

Llobet dan Fito, 2013 J. Llobet, A. Fito, Contingent workforce, organisational commitment and job satisfaction: Review, discussion and research agenda, Intangible Capital. 9(4) (2013) 1068-1079.

https://www.intangiblecapital.org/index.php/ic/article/viewFile/475/389

Long, Choi Sang, Lee Yean Thean, Wan Khairuzzaman Wan Ismail and Ahmad Jusoh. (2012). Leadership Styles and Employees’ Turnover Intention: Exploratory Study of Academic Staff in a Malaysian College. World Applied Sciences Journal 19 (4). 575-581.

https://doi.org/10.5829/idosi.wasj.2012.19.04.155

Luthans, F. (2015). . Organizational behavior. McGraw-Hills International Edition.

Machado, Carolina Dias Ramalho Luz, Sílvio Luiz de Paula, Lúcia Maria Barbosa de Oliveira. (2018). Organizational commitment, job satisfaction and their possible influences on intent to turnover. Revista de Gestão. 25(1).84-101

https://doi.org/10.1108/REGE-12-2017-008

MacIntosh, Eric W. and Doherty, Alison. (2010). The influence of organizational culture on job satisfaction and intention to leave. 13(2). 106-117

Martoyo, Susilo. (2011). Manajemen Sumber Daya Manusia. Yogyakarta : BPFE

Mashuri, Nimas Ayu and Maharani, Diajeng Puspa Arum. (2019). The Relationship of Staff Job Satisfaction And Intention to Leave at A Hospital. Jurnal Administrasi Kesehatan Indonesia. 7(1). 81-88.

Masum, Abdul Kadar Muhammad, Md. Abul Kalam Azad , Kazi Enamul Hoque, Loo-See Beh, Peter Wanke and Özgün Arslan. (2016). Job satisfaction and intention to quit: an empirical analysis of nurses in Turkey. PeerJ. 4, e1896. 1-23.

Mathieu, J.E. & D.M. Zajac, (2015). A review and meta – analysis of the antecedents, correlates, and consequences of organizational commitment, Psychological Bulletin. 108(2). 171-194.

Mathis, R.L. and Jackson, J.H. (2013). Human Resources Management. United State of America: Thomson South Western

Meyer, J. P., Stanley, D. J., Jackson, T. A., McInnis, K. J., Maltin, E. R., & Sheppard, L. (2012). Affective, normative, and continuance commitment levels across cultures: A meta-analysis. Journal of Vocational Behavior, 80(2), 225-245.

Mobley. (2011). Pergantian Karyawan: Sebab, Akibat dan Pengendaliannya. Alih Bahasa: Nurul Imam. Jakarta: PT Pustaka Binaman Pressindo.

Moorhead, Gregory dan Ricky W. Griffin. (2013). Perilaku Organisasi: Manajemen Sumber Daya Manusia dan Organisasi. Jakarta: Salemba Empat

Ngamkroeckjoti, Chittipa, Phattarapon Ounprechavanit, Thongdee Kijboonchoo. (2012). Determinant Factors of Turnover Intention: A case study of Air Conditioning Company in Bangkok, Thailand. International Conference on Trade, Tourism and Management (ICTTM'2012), 21-22. Bangkok (Thailand).

https://repository.au.edu/server/api/core/bitstreams/ba29fedf-e415-429a-9ebf-479a3d0cf033/content

Noe, R. A. dan Robbin. (2012). Human Resource Management, Gaining A Competitive Advantage. 3rd Ed. New York: McGraw-Hill Inc.

Pasewark W.R, dan Strawser, J. (2017). Perilaku Organisasi. Bandung : Alfabeta Pranita

Pranita, Ferum Mahendra. (2017). Influence of Motivation and Organizational Commitment on Work Satisfaction and Employee Performance. Proceeding of ICECRS, 1. 24-31 DOI: https://doi.org/10.21070/picecrs.v1i2.1431

http://ojs.umsida.ac.id/index.php/icecrs

Puspitawati, Ni Made Dwi and Atmaja, Ni Putu Cempaka Dharmadewi. (2019). The Role of Organizational Mediating Organization Climate With Turnover Intention. International Journal of Applied Business & International Management. 4(3). 23-32.

Rachman, Mochammad Munir. (2018). Aplikasi Komputer Statistik: Sebagai Pendukung Analisis Data Penelitian Dengan SPSS. Cetakan Keempat. Surabaya: Unipress, Adi Buana University.

Rachman, Mochammad Munir. (2018). Metodologi Penelitian. Cetakan Ketiga. Surabaya: Unipress, Adi Buana University.

Rahman, Shelinda & Rivai, Harif Amali. (2020). Faktor-Faktor Yang Mempengaruhi Turnover Intention Karyawan Pada Hotel Bintang Tiga di Kota Padang. Journal of Management and Business Review. 17(1). 63-78.

https://jmbr.ppm-school.ac.id/index.php/jmbr/article/download/172/pdf

Ramalho Luz, C. M. D., Luiz de Paula, S., & de Oliveira, L. M. B. (2016). Organizational commitment, job satisfaction and their possible influences on intent to turnover. Revista de Gestão, 25(1), 84–101.

https://www.emerald.com/insight/content/doi/10.1108

Ratnasari Sri Langgeng Ratnasari1, Endiet Jaloe Prasetyo2, and Lukmanul Hakim. (2020). The Effect of Organizational Commitment, Organizational Culture, Work Environment, and Leadership Style on Job Satisfaction. Enrichment: Journal of Management. 11(1).57-62

Renyut, B.C., Modding, H. B., Bima, J., & Sukmawati, S. (2017). The effect of organizational commitment, competence on Job satisfaction and employees performance in Maluku Governor's Office. IOSR Journal of Business and Manajemen (IOSR-JBM). 19(11).18-29. https://doi.org/10.31227/osf.io/hnwdt

Robbins, S.P. (2015). Organizational Behavior. New Jersey : Pearson Education

Robbins, S.P. and Judge, T. (2018). Organizational Behavior. London: Pearson Education Limited.

Romadhoni, Yahya Tri, Noermijati, Wahdiyat Moko and Ayman Nazzal. (2020). The Effects Of Job Satisfaction To Intention To Leave. Journal of Applied Management (JAM). 18(3). 401-411.

http://dx.doi.org/10. 21776/ub.jam.2020.018.03.01

Salleh, R., MS Nair, & H Harun. (2012). Job Satisfaction, Organizational Commitment, and Turnover Intention: A Case Study on Employees of a Retail Company in Malaysia. International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering. Malaysia. 6(12): 3429-3436.

Sari, Rini R. N., Armanu, dan Afnan, E. (2016). Pengaruh Kepuasan Kerja dan Komitmen Organisasional terhadap Intention to Leave pada Karyawan Produksi Mitra Produksi Sigaret (MPS) Ngoro-Jombang. Jurnal Bisnia dan Manajemen, 3 (1): 54-64

Singh AK, Singh S, Singh AP. (2014). Personality Traits and Turnover Intention among Front Level Managerial Personnel. Journal of the Indian Academy of Applied Psychology. 40(2):228

Setiawan, Danny Putra dan Harahap, Pahlawan. (2016). Pengaruh Komitmen Organisasi, Kompensasi, Dan Karakteristik Pekerjaan Terhadap Turnover Intention Dengan Kepuasan Kerja Sebagai Variabel Intervening (Studi Pada Pt. Sido Muncul Semarang). Jurnal Administrasi Bisnis. 9(3). 56-79

Srinadi, Ni Nyoman & Supartha, Wayan Gede. (2015). Peran Mediasi Kepuasan Kerja Pada Hubungan Motivasi Kerja dengan Intention to Quit. E-Jurnal Ekonomi dan Bisnis Universitas Udayana. 4(03).197-219

http://download.garuda.kemdikbud.go.id/article.php?article=1358255

Sufia, Sofiyan, Nagian Toni, Yusuf Ronny Edward. (2020). Effect of Organizational Commitment and Work Motivation on Employee Performance with Job Satisfaction as an Intervening Variable at PT. Famfit Bugar Nusantara. International Journal of Research and Review (ijrrjournal.com). 7(8); 303-312

Suma, S., & J. Lesha. (2013). Job satisfaction and organizational commitment: the case of Shkodra municipality, European Scientific Journal. 9(17).41-51.

https://doi.org/10.19044

Stewart, Greg L., Stephen H. Courtright, and Charles C. Manz. (2011). Self-Leadership: A Multilevel Review. 37(1). 185-222.

https://journals.sagepub.com/doi/10.1177/0149206310383911

https://doi.org/10.1177/0149206310383911

Swider, B. W., Boswell, W. R., and Zimmerman, R. D. (2011). Examining the job search-turnover relationship: Role engagement, job satisfaction, and available alternatives. Journal of Applied Psychology. 96(2). 432-441.

Treglown, L., Zivkov, K., Zarola, A., & Furnham, A. (2018). Intention to quit and the role of dark personality and perceived organizational support: A moderation and mediation model. PLoS ONE, 13(3), 1–13. https://doi.org/10.1371/journal.pone.0195155.

Tsai, J., Jones, N., Klee, A. and Deegan, D. (2020) Job Burnout among Mental Health Staff at a Veteran’s Affairs Psychology Rehabilitation Centre. Community Mental Health Journal, 56, 294-297. https://doi.org/10.1007/s10597-019-00487-5

Vizano, Nico Alexander, Aris Setiyani, Lenny Nawangsari. (2020). The Effect of Organizational Culture & Job Satisfaction On Turn Over Intention, With Organizational Commitment As a Mediating Variable (Study Case At PT SAS Kreasindo Utama). Jurnal Ekonomi. 23(01).99-113

Wagiman, S. dan Susanto, Himawan Arif. (2019). Job Satisfaction Mediates Relationship Between Organizational Commitments and Employee Performance. Jurnal Ekonomi Manajemen Sumber Daya. 21(2). 132-143

Wahyono, I. dan S. Riyanto. (2020). Effect of Organizational Commitment, Job Stress, And Job Satisfaction on Turnover Intention. International Journal for Innovation Education and Research. 8(10), 286-316. https://doi.org/10.31686/ijier.vol8.iss10.2682 https://scholarsjournal.net/index.php/ijier/article/view/2682/1886

Wen T., Zhang Y., Wang X., Tang G. (2018). Factors influencing turnover intention among primary care doctors: a crosssectional study in Chongqing, China. Human Resour Health. 16(10). doi: 10.1186/s12960-018-0274-z

Yucel, I. (2012). Examining the relationships among job satisfaction, organizational commitment, and turnover intention: An empirical study. International Journal of Business and Management, 7(20), 44

Yukongdi, V., & Shrestha, P. (2020). The influence of affective commitment, job

satisfaction and job stress on turnover intention: A study of Nepalese bank

employees. Review of Integrative Business and Economic Research, 9(1), 88–98.




DOI: https://doi.org/10.21776/ub.apmba.2022.011.02.5

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.