The Effect of Proactive Personality, Work-Life Balance and Work Engagement on Turnover Intention

Syara Syara, Tantri Yanuar Rahmat Syah

Abstract


This study aims to seek the determinant of turnover intention in non profit organizaiton. The transfer of employees is an important issue in the organization that management must consider. Efforts to deter this valuable employee are essential. This study was conducted to determine the relationship between proactive personality, work-life balance, and work involvement to the turnover intention, which is gender moderated. This research is expected to add information at the theoretical and scientific level of organizational management and positive managerial implications for the management of profit or non-profit organizations. The data are collected in this study using a survey method with an online questionnaire sampled 210 respondents and the hypothteses are analyzed using the Structural Equation Model (SEM) method This study found that proactive customer service providers were first engaged in their work and showed a low turnover intention. Also, the intention will be low if the work-life balance of the employees is high.


Keywords


Turnover Intention; Work Engagement; Work-Life Balance; Proactive Personality; Gender

Full Text:

PDF

References


Alianto, Andi, and Rina Anindita. 2018. “The Effect of Compensation and Work Life Balance on Work Satisfaction Mediated By Work Stress.” International Journal of Business and Management Invention (IJBMI) ISSN 7(5): 79–87. www.ijbmi.org79%7CPage.

Azanza, Garazi, Juan A. Moriano, Fernando Molero, and Jean Pierre Lévy Mangin. 2015. “The Effects of Authentic Leadership on Turnover Intention.” Leadership and Organization Development Journal 36(8): 955–71.

BARNES, ELIZABETH. 2019. “Gender and Gender Terms 1.” Gender and Gender Terms1 0: 1–27.

Bazawi, H., T.Y.R. Syah, R. Indradewa, and S. Pusaka. 2019. “The Impact of Charismatic Leadership on Turnover Intentions and Organizational Citizenship Behaviors Toward Job Satisfaction.” Russian Journal of Agricultural and Socio-Economic Sciences 91(7): 302–9.

Borst, Rick T., Peter M. Kruyen, and Christiaan J. Lako. 2019. “Exploring the Job Demands–Resources Model of Work Engagement in Government: Bringing in a Psychological Perspective.” Review of Public Personnel Administration 39(3): 372–97.

Bothma, F. Chris, and Gert Roodt. 2012. “Work-Based Identity and Work Engagement as Potential Antecedents of Task Performance and Turnover Intention: Unravelling a Complex Relationship.” SA Journal of Industrial Psychology 38(1): 1–18.

Buil, Isabel, Eva Martínez, and Jorge Matute. 2019. “Transformational Leadership and Employee Performance: The Role of Identification, Engagement and Proactive Personality.” International Journal of Hospitality Management 77(October 2017): 64–75.

Caniëls, Marjolein C.J., Judith H. Semeijn, and Irma H.M. Renders. 2018. “Mind the Mindset! The Interaction of Proactive Personality, Transformational Leadership and Growth Mindset for Engagement at Work.” Career Development International 23(1): 48–66.

Chan, Xi Wen et al. 2017. “Self-Efficacy and Work Engagement: Test of a Chain Model.” International Journal of Manpower 38(6): 819–34.

Clarke, Maribeth C., Laura C. Koch, and E. Jeffrey Hill. 2004. “The Work-Family Interface: Differentiating Balance and Fit.” Family and Consumer Sciences Research Journal 33(2): 121–40.

Diyanto, Agus, Evi Susanti, and Tantri Yanuar R Syah. 2019. “The Employee Innovation Intervening Role on Relationship between Work Engagement and Employee Performance.” 03(05).

Elsaied, Mervat Mohamed. 2019. “Supportive Leadership, Proactive Personality and Employee Voice Behavior.” American Journal of Business 34(1): 2–18.

Fayyazi, Marjan, and Farshad Aslani. 2015. “The Impact of Work-Life Balance on Employees’ Job Satisfaction and Turnover Intention; the Moderating Role of Continuance Commitment.” International Letters of Social and Humanistic Sciences 51(im): 33–41.

Gertsson, Nellie, and Johanna Sylvander. 2017. “Exploring Audit Assistants ’ Decision to Leave the Audit Profession.” Exploring audit assistants’ decision to leave the audit profession 32(9): 879–98.

Grady, Geraldine, and Alma M. McCarthy. 2008. “Work-Life Integration: Experiences of Mid-Career Professional Working Mothers.” Journal of Managerial Psychology 23(5): 599–622.

Grobelna, Aleksandra, and Anna Tokarz-Kocik. 2016. “``Work-Life Balance{’’} and Its Importance for the Work Process in the Hospitality Industry. a Perspective of Generation Y Employees.” Economic and Social Development (Esd) (September): 489–97.

Gunn, Ann V. 2012. “Sandby, Greville and Burdett, and the ‘Secret’ of Aquatint.” Print Quarterly 29(2): 178–80.

Gupta, Manish, and Musarrat Shaheen. 2017. “Impact of Work Engagement on Turnover Intention: Moderation by Psychological Capital in India.” Business: Theory and Practice 18(August): 136–43.

Hair, Joe F., Marko Sarstedt, Lucas Hopkins, and Volker G. Kuppelwieser. 2014. “Partial Least Squares Structural Equation Modeling (PLS-SEM): An Emerging Tool in Business Research.” European Business Review 26(2): 106–21.

Hammer, Leslie B. et al. 2011. “Clarifying Work-Family Intervention Processes: The Roles of Work-Family Conflict and Family-Supportive Supervisor Behaviors.” Journal of Applied Psychology 96(1): 134–50.

Harini, Sri, Muchlis R. Luddin, and Hamidah. 2019. “Work Life Balance, Job Satisfaction, Work Engagement and Organizational Commitment Among Lecturers.” Journal of Engineering and Applied Sciences 14(7): 2195–2202.

Hu, Shangui, Hefu Liu, Shuqin Zhang, and Guoyin Wang. 2020. “Proactive Personality and Cross-Cultural Adjustment: Roles of Social Media Usage and Cultural Intelligence.” International Journal of Intercultural Relations 74(October 2019): 42–57. https://doi.org/10.1016/j.ijintrel.2019.10.002.

Jaharuddin, Nor Siah, and Liyana Nadia Zainol. 2019a. “The Impact of Work-Life Balance on Job Engagement and Turnover Intention.” The South East Asian Journal of Management 13(1): 106–18.

———. 2019b. “The Impact of Work-Life Balance on Job Engagement and Turnover Intention.” 13(1).

Johari, Johanim, Fee Yean Tan, and Zati Iwani Tjik Zulkarnain. 2018. “Autonomy, Workload, Work-Life Balance and Job Performance among Teachers.” International Journal of Educational Management 32(1): 107–20.

Krijnen, Tonny. 2020. “Gender and Media.” The International Encyclopedia of Gender, Media, and Communication: 1–9.

Larasati, Dwi Putri, Nida Hasanati, and - Istiqomah. 2019. “The Effects of Work-Life Balance towards Employee Engagement in Millennial Generation.” Advances in Social Science, Education and Humanities Research 304(Acpch 2018): 390–94.

Li, Mingjun, Zhenhong Wang, Jie Gao, and Xuqun You. 2017. “Proactive Personality and Job Satisfaction: The Mediating Effects of Self-Efficacy and Work Engagement in Teachers.” Current Psychology 36(1): 48–55.

Lu, Lu, Allan Cheng Chieh Lu, Dogan Gursoy, and Nathan Robert Neale. 2016. “Work Engagement, Job Satisfaction, and Turnover Intentions: A Comparison between Supervisors and Line-Level Employees.” International Journal of Contemporary Hospitality Management 28(4): 737–61.

Marjolein, De Kort. 2016. “The Relationship between Work-Life Balance, Work Engagement and Participation in Employee Development Activities: A Moderated Mediation Model.” (August): 86.

Mishra, Sovanjeet, and Pavan Kumar. 2017. “Exploring the Nexus Between Psychological Contract and Turnover Intention: Conceptual Framework.” Romanian Economic Business Review 12(1): 68–81.

Pandey, Chenta, and Rajni Khare. 2013. “Work-Life Balance Practices and Its Impact on Employee Performance: A Study of Service Organizations.”

Prastio, Dany, Rhian Indradewa, and Tantri Yanuar R Syah. 2020. “Ethical Leadership Trust Effect in Leader, Work Engagement and Burnout Over Turnover Intension.” Journal of Multidisciplinary Academic 4: 5.

Salanova, Marisa, Sonia Agut, and José María Peiró. 2005. “Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.” Journal of Applied Psychology 90(6): 1217–27.

Shin, Inyong, and Chang Wook Jeung. 2019. “Uncovering the Turnover Intention of Proactive Employees: The Mediating Role Ofwork Engagement and the Moderated Mediating Role of Job Autonomy.” International Journal of Environmental Research and Public Health 16(5).

Silaban, Normariati, and Tantri Yanuar Rahmat Syah. 2018. “The Influence of Compensation and Organizational Commitment on Employees’ Turnover Intention.” 20(3): PP. www.iosrjournals.org.

Song, Lili et al. 2020. “Mental Health and Work Attitudes among People Resuming Work during the COVID-19 Pandemic: A Cross-Sectional Study in China.” International Journal of Environmental Research and Public Health 17(14): 1–15.

Soomro, Aqeel Ahmed, Robert J. Breitenecker, and Syed Afzal Moshadi Shah. 2018. “Relation of Work-Life Balance, Work-Family Conflict, and Family-Work Conflict with the Employee Performance-Moderating Role of Job Satisfaction.” South Asian Journal of Business Studies 7(1): 129–46.

Steffens, Niklas K. et al. 2018. “The Unfolding Impact of Leader Identity Entrepreneurship on Burnout, Work Engagement, and Turnover Intentions.” Journal of Occupational Health Psychology 23(3): 373–87.

Tisu, Luca, Daria Lupșa, Delia Vîrgă, and Andrei Rusu. 2020. “Personality Characteristics, Job Performance and Mental Health the Mediating Role of Work Engagement.” Personality and Individual Differences 153(December 2018): 109644. https://doi.org/10.1016/j.paid.2019.109644.

Wang, Zhen, Kun Yu, Ruobing Xi, and Xiaodan Zhang. 2019. “Servant Leadership and Career Success: The Effects of Career Skills and Proactive Personality.” Career Development International 24(7): 717–30.

Wang, Zhuxi et al. 2017. “Explaining Benefits of Employee Proactive Personality: The Role of Engagement, Team Proactivity Composition and Perceived Organizational Support.” Journal of Vocational Behavior 101(May 2016): 90–103. http://dx.doi.org/10.1016/j.jvb.2017.04.002.

Wardana, Muhamad Chudri, Rina Anindita, and Ratna Indrawati. 2020. “Research Article Research Article.” Journal of Multidisciplinary Academic 4(4). http://www.globalbuddhism.org/jgb/index.php/jgb/article/view/88/100.

Wu, Weiwei, Muhammad Rafiq, and Tachia Chin. 2017. “Employee Well-Being and Turnover Intention: Evidence from a Developing Country with Muslim Culture.” Career Development International 22(7): 797–815.

Yan, Xiaofei, Jingkuan Su, Zhihong Wen, and Zhengxue Luo. 2019. “The Role of Work Engagement on the Relationship Between Personality and Job Satisfaction in Chinese Nurses.” Current Psychology 38(3): 873–78.

Yang, Kejian, Xiaofei Yan, Jieyi Fan, and Zhengxue Luo. 2017. “Leader-Follower Congruence in Proactive Personality and Work Engagement: A Polynomial Regression Analysis.” Personality and Individual Differences 105: 43–46. http://dx.doi.org/10.1016/j.paid.2016.09.033.

Zhang, Wenjie, Hongdao Meng, Shujuan Yang, and Danping Liu. 2018. “The Influence of Professional Identity, Job Satisfaction, and Work Engagement on Turnover Intention among Township Health Inspectors in China.” International Journal of Environmental Research and Public Health 15(5).


Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.