The Mediating Role of Knowledge Sharing on the Relationship between Social Networking, Reputation, Social Interaction and Work Efficiency in PT. Taspen (Persero)
Abstract
This study examines the mediating effect of knowledge sharing on work efficiency, which influenced by social networking, reputation, and social interactions. A survey questionnaire conducted among 320 respondents. The result of hypothesis testing was conducted by Smart PLS 3.0. The result shows that social networking and reputation were directly and significantly related to work efficiency. Meanwhile, social interactions were not directly significant related to work efficiency. The knowledge sharing was found to be directly and significantly related to work efficiency. Knowledge sharing mediates the relationship between social networking, reputation, social interactions, and work efficiency. The results of this study could foster organizations to be able to support the knowledge sharing process among employees in a conducive manner to improve work efficiency. Organizations can also encourage the effectiveness of knowledge sharing by giving awards to employees who have participated as contributors. This is intended to reduce the tendency to be reluctant to share knowledge among employees. Further research can be explored more deeply factor that influence work efficiency such as communication, time management, and work culture.
Keywords
Full Text:
PDFReferences
Abdellaoui, A., Chen, H.Y., Willemsen, G., Ehli, E.A., Davies, G.E., Verweij, K.J.H., Nivard, M.G., de Geus, E.J.C., Boomsma, D.I., & Cacioppo, J.T. (2019). Associations between loneliness and personality are mostly driven by a genetic association with Neuroticism. Journal of Personality, (pp. 386-397).
Arikunto, S. (2013). Research procedures: A practical approach. Rineka Cipta.
Azwar, S. (2010). Research methods. Student Library.
Burt, R. S. (2009). Structural holes: The social structure of competition. Harvard University Press.
Bock, G.W., Zmud, R.W., Kim, Y.G., & Lee, J.N. (2005). Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological factors, and organizational climate. MIS Quarterly, (pp. 87-111).
Chantaplaboon, N. (2020). Aged governmental officers’ motivation: What influence work efficiency? Management Science Letters.
Chiu, C.M., Hsu, M.H., & Wang, E. T. (2006). Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories. Decision Support Systems, (pp. 1872-1888).
Choi, S.Y., Lee, H., & Yoo, Y. (2010). The impact of information technology and transactive memory systems on knowledge sharing, application, and team performance: A field study. MIS Quarterly, (pp. 855-870).
Chen, C.M., Lee, C.L., Chi, H.J., Yeh, T.J. & Huang, K.P. (2021). The correlations among social interaction, knowledge sharing and innovation capability case on medical technology industry. Revista de Cercetare si Interventie Sociala Volumul 72/2021.
Crick, J. (2014). Effective team communication. In Practice, 36, (pp.96–98).
Cooke, N.J., Gorman, J.C., Myers, C.W. & Duran, J.L. (2013). Interactive team cognition. Cogn. Sci., 37, (pp.255-285).
Cooper and Schindler. (2014). Bussines research method. McGraw-Hill.
Djaali. (2008). Likert Scale. Main Library.
Jong, D., Chen, S.C., Ruangkanjanases, A. & Chang, Y.H. (2021). The impact of social media usage on work efficiency: the perspectives of media synchronicity and gratifications. Frontiers in Psychology.
Florenthal, B. (2015). Applying uses and gratifications theory to student’s linkedin usage. Young Consumers, (16:1), (pp. 17-35).
Geladi, P. & Kowalski, B.P. (1986). Partial least-squares regression: A tutorial. Analytica Chimica Acta, 185(1), (pp 1-17).
Gie, T. L. (2000). Modern office administration. Liberty.
Hansen, M. T., Nohria, N. & Tierney, T. (1999). What’s your strategy for managing knowledge? The Knowledge Management Yearbook 2000–2001, (77:2), (pp. 106-116).
Hussein, A.S. (2015). Business and management research using partial least squares (PLS) with smartPLS 3.0. Teaching Module of the Department of Management, Faculty of Economics & Business. Universitas Brawijaya.
Janssen, O., & Van Yperen, N. W. (2004). Employees goal orientations, the quality of leader-member exchange, and the outcomes of job performance and job satisfaction. Academy of Management Journal, (47:3), (pp. 368-384).
Jin, J., Li, Y., Zhong, X., & Zhai, L. (2015). Why users contribute knowledge to online communities: an empirical study of an online social q&a community. Information & Management, (52:7), (pp. 840- 849).
Jöreskog, K. G., & Wold, H. O. (1982). Systems under indirect observation: causality, structure, prediction. North Holland.
Kankanhalli, A., Tan, B. C., & Wei, K.-K. (2005). Contributing knowledge to electronic knowledge repositories: an empirical investigation. MIS Quarterly, (29:1), (pp. 113-143).
Krasnova, H., Veltri, N. F., Eling, N., & Buxmann, P. (2017). Why men and women continue to use social networking sites: the role of gender differences. Journal of Strategic Information Systems, (26:4), (pp. 261-284).
Katzell, R. A., & Thompson, D. E. (1990). Work motivation: theory and practice. American Psychologist, (45:2), (pp. 144-153).
Leonardi, P. M., & Meyer, S. R. (2015). Social media as social lubricant: How ambient awareness eases knowledge transfer. American Behavioral Scientist, (59:1), (pp. 10-34).
Lee, M. K., Cheung, C. M., & Chen, Z. (2005). Acceptance of internet-based learning medium: The role of extrinsic and intrinsic motivation. Information & Management, (42:8), (pp. 1095-1104).
Liang, T.-P., Liu, C.-C., Lin, T.-M. & Lin, B. (2007). Effect of team diversity on software project performance. ind. manag. Data Syst., 107, (pp. 636–653).
March, J. G. (1991). Exploration and exploitation in organizational learning. Organization Science, (2:1), (pp. 71-87).
Miraza. (2004). Human resource management (1st Edition). Bumi Aksara.
Mubarak, F., & Noor, A. (2018). The effect of authentic leadership on employee creativity in project-based organizations with the mediating roles of work engagement and psychological empowerment. Cogent Business & Management, 5(1), (pp.1-14). DOI: 10.1080/23311975.2018.1429348.
Mulyadi. (2001). Balance scorecard: A contemporary management tool for folding corporate financial performance. Salemba Four.
Neuman. W. L. (2003). Social research methods. qualitative and quantitative approaches. Allynand Bacon.
Notoatmodjo (2012). Health research methods. Rineka Cipta.
Obstfeld, D. (2005). Social networks, the tertius iungens orientation, and involvement in innovation. Administrative Science Quarterly, (50:1), (pp. 100-130).
Pramono, B. K., & Susanty, A. I. (2015). the Influence of personal factors, organizational factors, and technological factors in the use of CIM toward employee’s knowledge sharing in pt. jalan tol lingkar luar jakarta.
Ramzan, S., & Khan, I. M. (2010). Dimension reduction and remedy of multicollinearity using latent variabel regression methods. World Applied Science Journal, 8(4), (pp.404-410).
Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist (55:1), (pp. 68-78).
Ryu, S., Ho, S. H., & Han, I. (2003). Knowledge Sharing Behavior of Physicians in Hospitals. Expert Systems with Applications (25:1), pp. 113-122.
Sedarmayanti. (2001). Human Resources and Work Productivity. Mandar Maju, Jakarta.
Sekaran, U. & Bougie, R. (2016) Research methods for business: A skill-building approach (7th Edition). Wiley & Sons.
Sevilla, Consuelo G. et. al (2007). Research methods. Rex Printing Company.
Shuhui wu et al. (2021). Investigating the consequences of the socio-instrumental use of enterprise social media on employee work efficiency: A work-stress environment.
Siemsen, E., Balasubramanian, S., & Roth, A. V. (2007). Incentives that induce task-related effort, helping, and knowledge sharing in workgroups. Management Science, (53:10), (pp. 1533-1550).
Sugiyono. (2006). Quantitative, qualitative, and R&D research methods. Alfabeta.
Soekartawi. (2001). Agricultural analysis. Rajawali Persada.
Toubia, O., & Stephen, A. T. (2013). Intrinsic vs. image-related utility in social media: Why do people contribute content to twitter? Marketing Science (32:3), (pp. 368-392).
Triana, A., Utami, H. N., & Ruhana, I. (2016). The influence of organizational communication on sharing knowledge and employee performance (study on employees of gajah mada graha malang hotel). Journal of Business Administration 35(2), (pp.86-93).
Triyono. (2003). Sampling techniques in research. The paper was presented at the Research Data Analysis Management for PTS Kopertis XI Lecturers. Kalimantan.
Von Hippel, E., & Von Krogh, G. (2003). Open-source software and the "private-collective" innovation model: Issues for organization science. Organization Science, (14:2), (pp. 209-223).
Wang, J., Yuan, Z., He, Z., Zhou, F., & Zehou Wu. (2021). Critical factor affecting teamwork efficiency in bim-based collaborative design: An empirical study in china.
Wasko, M. M., & Faraj, S. (2005). Why should i share? examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly (29:1), (pp. 35-57).
Wojcik, M., Jeziorska-Biel, P., & Czapiewski, K. (2019). Between words: A generational discussion about farming knowledge sources. Journal of Rural Studies, 67, (pp. 130-141).
Yang, X., Ye, J., & Wang, X. (2019). How does social media improve work efficiency? insights from the theory of communication visibility. ICIS.
Zhu, H., Dow, S. P., Kraut, R. E., & Kittur, A. (2014). Reviewing versus doing: Learning and performance in crowd assessment. in proceedings of the 17th ACM conference on computer supported cooperative work & social computing. Baltimore, MD, (pp. 1445-1455).
DOI: https://doi.org/10.21776/ub.apmba.2022.011.02.7
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.